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Privacy Policy

Privacy Policy

Last updated: September 16, 2024
Compliant with GDPR (EU) and Law 25 (Québec)

1. Introduction

With the rapid development of new digital communication tools, protecting personal privacy has become essential.
At Solutions TRIMA Inc., we are committed to protecting the confidentiality of the personal information we collect.

2. Policy Updates

July 20, 2018 – Updated for compliance with the General Data Protection Regulation (GDPR), applicable to all entities conducting business in the European market, including Solutions TRIMA.

September 16, 2024 – Updated for compliance with Law 25, the privacy legislation in force in Québec.

3. Protection of Personal Information

Solutions TRIMA prioritizes the protection of your personal information.
In compliance with Law 25, we follow all legal requirements regarding the management, storage, and use of personal data.

We commit to:

  • Using personal information strictly for professional purposes

  • Limiting access to authorized personnel only

  • Handling your information in accordance with privacy best practices

You may request deletion of your personal data at any time by contacting us:

📧 Email: loi25@trima.ca
📞 Phone: 514-316-6662 
🌐 Contact form: https://trima.ca/contact

4. When We Collect Personal Information

We may collect your personal information when you:

  • Please register on our website

  • Sign up for training or certification

  • Make a purchase in the TRIMAgasin

  • Log in to your account

  • Complete TRIMA psychometric questionnaires

  • Submit a contact form

  • Visit our website

  • Participate in contests, promotions, or social media events

  • Request support

5. Types of Personal Information Collected

We may collect the following data:

  • First and last name

  • Mailing address

  • Postal code

  • Email address

  • Phone numbers

  • Gender / Sex

  • Age group

  • Profession

  • Responses to psychometric questionnaires

This information is collected through forms and interactions on our website. It is used for:

  • Processing and tracking your orders

  • Sending TRIMA news, updates, and promotional offers

  • Improving our services through usage analytics

  • Interpreting psychometric assessments performed on our website

6. Log Files & Cookies

We may collect information through log files and cookies, such as:

  • IP address

  • Operating system

  • Pages visited and interactions

  • Date and time of access

  • Progress in TRIMA questionnaires

These tools help us:

  • Improve user experience

  • Track orders and psychometric reports

  • Optimize our website through analytics

7. Service Providers

We may share personal information with third parties who provide services such as:

  • Payment processing

  • Order fulfillment

  • Product delivery

  • Website hosting

  • Customer service

  • Report management

Our service providers include:

Payments
• PayPal

Hosting
• Linode — Toronto, Canada
support@linode.com

Shipping
• Postes Canada
• Purolator

Email & Newsletters
• HubSpot Inc.
2 Canal Park, Cambridge, MA 02141, USA

We do not sell your personal information.
However, information may be shared with third parties for:

  • Order fulfillment

  • Partnerships

  • Email newsletters (if you subscribe)

You may opt out of such sharing at any time.

8. Accuracy & Retention of Information

We provide tools to ensure your personal information is:

  • Accurate

  • Complete

  • Up to date

Retention:

  • Billing-related data is stored for 6 years (legal requirement).

  • TRIMA psychometric reports are stored indefinitely, unless you request deletion.

9. Your Rights (GDPR & Law 25)

You may contact Solutions TRIMA at any time to:

  • Access your personal data

  • Understand how it is used

  • Request corrections of inaccuracies

  • Limit data usage

  • Request the deletion of your data

  • Request explanations for automated decision-making

To exercise your rights:

📧 Email: info@trima.ca
📞 Phone: 514-316-6662 
🌐 Contact form: https://trima.ca/contact

We may refuse requests that:

  • Compromise another person’s privacy

  • Are overly burdensome

  • Are not required by law

10. Security Measures

Your personal information is stored in a secure environment.
All TRIMA staff are required to maintain confidentiality.

We use the following measures:

  • SSL (Secure Sockets Layer)

  • Authorized access management

  • Internal access controls

  • Secure data backups

  • Username and password protections

While we use industry best practices, no method of data transmission is 100% risk-free.

11. Applicable Legislation

We comply with:

  • General Data Protection Regulation (GDPR) — European Union

  • Law 25 — Québec

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

📧 info@trima.ca
📞 514-316-6662 
🌐 https://trima.ca/contact