Solutions TRIMA Privacy Policy

In light of the proliferation of new communications tools, special attention must be paid to the protection of privacy. This is why we, at Solutions TRIMA Inc., undertake to respect the confidentiality of any personal data we collect.

Updated on July 20, 2018. To ensure compliance with the General Data Protection Regulation (GDPR) that came into force in each of the European Union Member States on May 25, 2018. This large-scale data protection regulation also applies to international companies and governments that operate in the European market, and thus includes the activities of Solutions TRIMA.

Collection of personal information

When and how is your data likely to be collected by Solutions TRIMA?

  • Website registration form
  • Training registration form
  • TRIMA Store purchases
  • Logins
  • Completed psychometric questionnaires
  • Contact form
  • Website browsing
  • Contests, special offers or social media events
  • Requests for support

What type of personal data do we collect?

  • Last name
  • First name
  • Mailing address
  • Postal code
  • Email
  • Phone numbers
  • Gender/sex
  • Age group
  • Profession
  • Answers to psychometric questionnaires

The personal information we collect is gathered through forms and through your interactivity with our website. We use the information collected for the following purposes:

  • tracking your orders
  • keeping you posted on Solutions TRIMA’s upcoming events or various promotional offers
  • improving our services via our website usage statistics
  • effectively interpreting the results of your psychometric reports on our website

Log files and cookies

We also gather certain information using log files and cookies. This pertains mainly to the following information:

  • IP address
  • Operating system
  • Pages visited and queries
  • Date and time of connection
  • Progress on the TRIMA questionnaires

Access to such files allows us to improve our services, monitor your orders and reports, as well as optimize our website via the statistics collected.

Service providers

Solutions TRIMA shares personal information with companies who provide services such as information processing, managing orders, delivering products to you, managing client reports, providing customer service, and conducting customer research surveys. These companies are obligated to protect your information and may be located wherever Solutions TRIMA Inc. operates.

Therefore, your data will be used to ensure the proper functioning of our services, our questionnaires, and your client experience, and may be forwarded or used by the following organizations:

  • Paypal for the processing of your online payments
  • Linode for the hosting of our website
  • Canada Post or Purolator for delivering products

Our website is hosted by Linode:
Toronto, Canada

Our newsletters are sent via MailChimp:
The Rocket Science Group, LLC
675 Ponce de Leon Ave NE
Suite 5000
Atlanta, GA 30308 USA

We undertake not to market the personal information collected. However, we may share this information with third parties for the following reasons:

  • Execution of the order
  • Partnership
  • Newsletter

If you do not wish to have your personal information shared with third parties, you may object to it at the time of collection or at any time thereafter, as mentioned in the following section.

Integrity and retention of personal information

Solutions TRIMA makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We retain invoices and billing data for a period of six years. All TRIMA reports are stored indefinitely, unless otherwise requested by the client.

Viewing, modifying or deleting personal information

In accordance with our values of transparency and your rights as a user, and in line with the General Data Protection Regulation (GDPR), you are entitled to contact Solutions TRIMA at any time to:

  • Access your personal information
  • Find out how the information is being used
  • Request that any mistakes be corrected
  • Limit the use of your data
  • Request the removal or deletion of data
  • Request an explanation regarding automated decisions

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your consultant account. For other personal information we hold, we will provide you with access for any purpose, including to request that we correct the data if it is inaccurate or to delete the data if Solutions TRIMA is not required to retain it by law or for legitimate business purposes. We may decline to process requests that jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

To exercise these rights, you can contact us in the following ways:
Telephone: 514 316-6662 (Montreal) and 418 835-4159 (Quebec)


The personal information we gather is kept in a secure environment. The people who work for us are required to maintain the confidentiality of your information. We use the following measures to protect the privacy of your personal information:

  • SSL protocol (Secure Sockets Layer)
  • Access management – authorized persons
  • Access management – concerned persons
  • Data backup
  • User ID / password

We are committed to maintaining a high level of security by adopting the latest technological innovations to safeguard the confidentiality of all your transactions. Since no mechanism is completely safe, however, there is always some risk when personal information is transmitted on the Internet.


We undertake to comply with the legal provisions outlined in the General Data Protection Regulation (European Union).